About us
BaySentry Solutions is a parking management company, operating under the British Parking Association's (BPA) Code of Practice and a member of the Approved Operator Scheme.
Through ethical enforcement, we encourage drivers to adhere to parking rules and regulations, allowing car parks to run efficiently.
We strive to:
Prevent obstructive parking
With the number of electric vehicle (EV) charging bays in the UK growing a whopping 55% last year, the need for effective enforcement is increasingly prevalent.
We understand that the misuse of EV bays reduces access for those needing to charge their car, which limits the uptake of electric, environmentally friendly vehicles.
Get back to the things that matter
Effective enforcement not only proves successful in deterring inconsiderate parking but also allows landowners to free up time and resource otherwise spent dealing with complaints and other issues that arise from poorly managed car parks.
Available for those that need them
Each year, it is estimated that 1 in 5 Blue Badge bays are misused. This can have lasting negative consequences on the car park, from loss of custom to increased resource requirements dealing with the associated complaints.
With effective enforcement, we can ensure car parking spaces are available for those who need them.
FAQs
Why have I received a Parking Charge Notice (PCN)?
You received the PCN as you were the driver or the person appearing to be in charge of a vehicle that was found to be in breach of the terms and conditions of the car park, which are clearly set out on the signage displayed within the car park.
How do I pay my Parking Charge Notice?
You can pay the PCN online or through our 24 hour telephone payment line.
How long do I have to pay a Parking Charge Notice?
The PCN should be paid within 28 days from the date of issue however a prompt payment discount rate is available if paid within 14 days of the date of issue.
I've lost my Parking Charge Notice and don't know my reference number and need to pay / appeal. What should I do?
If you would like to contest the PCN you can do so by emailing appeal@baysentry.co.uk or completing the appeals form on the website. All correspondence must include the Parking Charge Notice reference number, your vehicle registration mark, your name, address and the name of the driver (if different) and any supporting evidence.
All appeals should be marked for the attention of our Appeals Department. Upon receipt of your appeal the Parking Charge Notice will be placed on hold for the duration of the appeals procedure.
My Parking Charge Notice appeal has been rejected, what can I do next?
We're sorry to hear that you feel this needs to be taken further. If the appeal is unsuccessful, your next step would be to appeal to Parking on Private Land Appeals (POPLA). POPLA will not accept an appeal if you have not appealed to the operator beforehand.
What happens if I ignore the Parking Charge Notice?
If you fail to pay the Parking Charge Notice within 28 days from the date of issue this may result in your case being transferred to a Debt Recovery Agent, which may incur additional administrative charges or court costs. The collection procedure will be processed in line with the Administration of Justice Act 1970.
Where can I find details of the terms and conditions of parking?
The terms and conditions of parking are clearly set out on the signage displayed within the car park.
What if I was not the driver at the time in which the Parking Charge Notice was issued?
If you were not driving the vehicle at the time in which the Parking Charge Notice was issued you should provide us with the details of the driver of the vehicle by writing to us.
